Doply
Account control

Delete your Doply account

You can permanently delete your Doply account from the app or submit a secure request from this page. Never send us your password.

Permanent actionIdentity verification may be required
Before you continue

Deleting your account removes access to your profile and virtual activity. Because Doply is a simulation, virtual wallet credits and virtual orders have no cash value and cannot be recovered or redeemed.

Choose a deletion method

Delete inside the app

  1. Open Doply and sign in.
  2. Go to Settings → Account.
  3. Select Delete account.
  4. Confirm your password and the permanent deletion warning.

This is the fastest option when you can access your account.

Request deletion on the web

  1. Enter the email used for your Doply account below.
  2. Submit the request without including your password.
  3. Respond if we contact you to verify account ownership.
  4. We will confirm when processing is complete.

Use this option when you cannot access the app.

What is deleted or anonymized

After account ownership is verified, we delete or anonymize personal and user-specific information where technically and legally appropriate, including:

  • Your profile details and active sessions.
  • Saved items and cart contents.
  • Virtual wallet balance and virtual wallet transaction history.
  • Virtual orders, bookings, subscriptions and associated activity linked to your identity.
  • Other user-specific preferences and account records.

What may be retained

Limited records may be retained where reasonably necessary for security, fraud prevention, legal compliance, dispute resolution or to document that a deletion request was completed. Retained records are restricted and are not used to recreate your deleted account.

Requests are normally processed within 30 days after ownership is verified, unless applicable law allows or requires a different period.

Submit a web deletion request

Enter the email address connected to the Doply account. Do not submit your password, OTP, payment information or government identification in this form.

Need help?

Email support@doplyapp.com from the address linked to your account. Never send your password.

For details about how information is handled, read the Privacy Policy.