Doply
Privacy & data

Privacy Policy

This policy explains what information Doply handles, why it is used, how long it is kept, and the choices available to you.

Effective: July 20, 2026Applies to Doply app and doplyapp.com
Doply is a simulated entertainment experience.

All orders, bookings, wallet balances, payments and delivery progress shown in Doply are virtual. No real products or services are purchased or fulfilled, and Doply credits have no cash value.

1. Scope and who we are

Doply is operated by Quadix Solutions. This Privacy Policy applies to the Doply mobile application, the website at doplyapp.com, and related support services.

By using Doply, you acknowledge the practices described in this policy. This policy does not replace any rights that apply under local privacy law.

2. Information we handle

Account information

  • First name, last name and email address.
  • A securely hashed version of your password. Doply does not need to store your plain-text password.
  • Account status, session identifiers and authentication records.

Preferences and app activity

  • Your selected country or test region, mood choices and app preferences.
  • Saved items, carts, virtual orders, virtual bookings, order status, virtual wallet balance and virtual wallet transaction history.
  • Subscription plan and feature-usage information, when applicable.

Support and website information

  • Messages and contact details you submit through our contact or account-deletion forms.
  • Basic server and security logs, which may include IP address, browser or device type, timestamps, requested pages and error information.

The current release does not require precise GPS location, contacts, SMS, call logs, microphone or camera access for its core functionality.

3. How we use information

  • Create and secure your account and keep you signed in.
  • Provide and synchronize Doply's simulated food, movie, shopping and wellness experiences.
  • Maintain your virtual wallet, cart, saved items, subscriptions and virtual order history.
  • Respond to support and account-deletion requests.
  • Detect abuse, troubleshoot errors, protect the service and improve reliability.
  • Comply with applicable legal obligations and enforce our Terms.

4. Virtual transactions and wallet

Doply's wallet and all associated transactions are simulated. Doply credits cannot be withdrawn, transferred, redeemed for cash or exchanged for real goods or services. The current virtual experience does not require Doply to collect bank-account or payment-card details.

If paid digital features are introduced later, payment may be processed by the relevant app store or another clearly disclosed payment provider. Their privacy terms would apply to the payment information they process.

5. When information may be shared

We do not sell personal information. Information may be shared only as reasonably necessary with:

  • Hosting, infrastructure, email-delivery, security and technical service providers that help operate Doply.
  • App stores and platform providers when you download, update or use the mobile app.
  • Professional advisers or authorities when required by law, necessary to protect rights and safety, or needed to investigate misuse.
  • A successor organization if Doply or its relevant business assets are reorganized, acquired or transferred, subject to appropriate safeguards.

Messages submitted through this website are delivered using Microsoft Graph and the configured business email service.

6. Data retention

We retain information only for as long as reasonably necessary to provide Doply, protect accounts, resolve disputes, maintain security records and meet legal requirements. Retention periods may vary by data type.

When an account is deleted, personal information and user-specific data are deleted or anonymized where technically and legally appropriate. Limited records may be retained when required for fraud prevention, security, legal compliance or dispute resolution.

7. Security

We use reasonable technical and organizational safeguards, including access controls, secure transport for production services, password hashing and restricted production configuration. No online service can guarantee absolute security, so please use a strong, unique password and protect access to your email account and device.

8. Your choices and rights

Depending on your location, you may have rights to access, correct, delete or restrict the use of personal information. You can update supported profile details in the app and can delete your account from Settings → Account → Delete account.

You can also submit a deletion request through our account-deletion page. We may need to verify account ownership before completing the request.

9. Children

Doply is not intended for children under 13, or a higher minimum age where required by local law. We do not knowingly create accounts for children below the applicable minimum age. A parent or guardian who believes a child has provided personal information may contact us for deletion.

10. Changes to this policy

We may update this policy as Doply evolves. The effective date above will change when material revisions are published. Where appropriate, we may provide an additional notice in the app or on the website.

11. Contact

For privacy questions or requests, email support@doplyapp.com.